Ctrip
Bait & Switch, Misleading ticket prices Shanghai
- 03-29-2011
- 9
After booking a flight online they say they will contact you in 24 hours to confirm the ticket. I was not contacted and after 20 hours called them to confirm the ticket myself. They said the original discount price was now gone and charged me 25% more for the exact same flight. Did not bother to contact me on the phone, saying they had "misplaced" the number. After 4 different calls still was not resolved, with very unhelpful customer service. Typical bait and switch, stay away!
Company: Ctrip
Country: USA
Site: ctrip.com