Orbitz.com
Not What I Paid For!

Want a car? Great low prices BUT they don't tell you that the insurance you buy isn't worth the paper it's written on. It isn't the same insurance you get from the car rental company. Oh, book a hotel — great! But wait, we'll tell you the room has A/C — surprise, it doesn't. We'll tell you it has complimentary WI FI internet access — ooopps, it doesn't. Go ahead and call orbitz to make a change — good luck. I was on hold at the rental car pick up location for 1.5 hours and never talked to an agent. I was on hold for 2 hours at the hotel room that didn't have A/C — and never talked to a customer service person. I paid over $1500 for a room and car and DID NOT GET WHAT I WAS PROMISED! Oh, and don't bother talking to the rental car company — they point the finger at Orbitz and do NOTHING to help. Don't talk to the hotel operator — they point the finger and ORBITZ and do NOTHING to help! If you want to get ripped off — do business with Orbitz. If you want to get what you are promised — deal directly with the car company and the hotel operator. I will never do business with orbitz again!

Company: Orbitz.com
Country: USA

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