Diamond resort International
Customer Service

Early Sunday Day I reply my telephone and it is a Person Service Repetition from Diamond Resort. They request me or my spouse and let them know they're speaking with me. She start to inform me that my cost is overdue and that I ask her just how can it's overdue and that I am spending it through my lender. She continue to inform me I'm however overdue and that I ask her to describe? She informs me used to do not create a cost in Jan and that I informed her which was not the case since I created two funds in Dec. Her and that I experienced this debate about how exactly used to do not spend my statement and that I was behind. She kept showing me I had been laying and that I am taking a look at the funds made on my bill through Bill-Pay with Bank of America. Therefore she pissed me down and that I informed her what I considered her and Diamond Resort.

I called back and talked to a different Consultant and he looked up the consideration and noticed the cost in Dec. Was double. This really is when he explained they required the overage and place it towards the theory. I ask him why could they consider my cost and place it towards the theory without asking me particularly when it had been two equivalent obligations. He then continued to inform me how they required a late-payment out and place the remainder toward theory. And so I request to talk to Supevisor and in the place of him hearing me clarify that I delivered two funds in Dec. He desired to inform me how I settled my statement late never watching the truth that used to do not spend my statement overdue they simply dispersed the cash how a thought we would.in the place of informing me how he might repair the problem since I have did spend my statement he continued to informing me how I settled a cost in May 10 late nevertheless when I told him I settled the statement in Billpay with my lender. I told him in the place of calling my home bothering me about not spending my statement by which I did so spend, they ought to examine their documents and find out how they deliver people cash. They've no to contact my home early Saturday morning to inform me how I owe them something which was within their consideration currently.

The Client Service Representatives are unpleasant and also the Boss is equally as poor or even worse. Diamond Resort must provide their people a-class on the best way to talk to their clients.

I simply experienced this together at the start of February and that I offered the man all of the info on the consideration (when BOA delivered them the check, and also the research #. He apologized to be rude and told me how their program requires it time for you to approach the inspections. This must quit particularly when the folks on telephone cannot spend their particular expenses. They're possibly dodging the selection people due to their expenses in the same period they're about the telephone speaking with people like they're inhumane.

Noone deserves to handled in this way and Stone Resort must consider this issue. I'm not likely to permit you or your company to contact my home and disrespect me since someone believe they're all unexpected LORD

I've this timeshare together and also to this very day I've not had the opportunity to remain on that Resort. They also have some justification why it's unavailable, however in their small 90 minute brief they're suggesting the way you need don't have any difficulty getting into the resort and just how you'll be handled not the same as another hotels. I'm here to inform you that's not the case. They simply consider your cash and frighten you-all occasions of evening and day.

It's not about you as well as your household experiencing their resort. It's about them-and their cash and just how they are able to handle you unpleasant. This isn't a great Organization to complete business with. When they may take your timeshare then that's the things they educate their individuals to do INTIMIDATE YOU.

I request the amount for that boss of the Organization but noone desired to provide it. They cause you to curse them out since they're therefore rude and disrespectful once they contact your home. Stone have to show their workers they obtain income whenever we make funds on our timeshares. Stone must also understand that they remain in company due to the people they frighten and handle so unpleasant. Most people are not seeking to damage their credit and Stone resort must identify this.

Customers are people not only money symptoms diamond resort interntional.

Maybe someone in the company will take heed and begin treating their customers like people.

Company: Diamond resort International
Country: USA
State: California
City: Los Angeles

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