Diamond Resorts International
Rude & Lying

I published Stone on March 6 without any reaction requesting them to move maintenance costs to San Luis Bay Resort. It was after I had been informed these were not yet moved by Fairfield Administration Resort. I settled membership fees not realizing till nowadays Stone gathers maintenance costs for several places except San Luis Bay Resort. I confirmed my bill with Stone confirmed $0 in maintenance costs fees along with membership costs thinking these were compensated. Their website suggests they gather both. Nowhere on the website dso they show this plan isn't relevant to San Luis Bay Resort. Should you contact the automatic quantity, nevertheless, they show they're not able to consider cost for San Luis Bay Resort. Consequently of Diamond’s not indicating this change in plan, I owe an assortment company $649.49 for $240.92. One easy telephone call or a reason of the change in plan on the web site might have managed this issue. Or for that issue, showing exactly what the costs were that I originally taken care of.

Their reaction after I named Stone Hotels today and pushed #0 (you-can't get anybody from their corporate office). The individual suggested in my experience that I ought to have known better. He advised me “it hasbeen decades because Sunterra gathered costs which I didn’t haven’t my details straight.” I told him that I've a duplicate of my CREDIT declaration for 2009 displaying otherwise—he put it on me. Sadly, I discover their people arrogant once they are sick-advised and create no work to treat their errors.

The collection agency stated this occurs with RCI. They make use of the phrases maintenance costs and confuse people.in most integrity, having a time share isn't worthwhile— I discover that I'm coping with individuals who do not care or not prepared to assist you to. This isn't the very first time that Stone hasbeen so rude in my experience, or expense me cash.in my opinion they are doing this to obtain more cash in the collection company.

Company: Diamond Resorts International
Country: USA
State: Nevada

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