Orbitz.com
Uncompromizing bad service - Orbitz customer service

Had booked a flight and had to cancel because of an emergency. Was on the phone forever before I was able to talk to an agent that basically told me they could exchange the ticket, but did not refund tickets. They she put me a phony hold saying she was talking to the airline, that was not quite long enough to call anyone and still said there was nothing she could do. I canceled the ticket but all money was lost. If I choose to rebook I will have to pay another $100 to process it. Stay away from this company, they say no fees, but instead they take everything without even negoiationg any kind of compromise.

Company: Orbitz.com
Country: USA

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