Malaysia Airlines
MAS baggage allowance ripoff, customer support is terrible

I purchased my Malaysia Airline tickets on Sep 30th 2010. I made a call to customer support the day before, and the day after the purchase. I explained that I was flying from North America to Singapore on ANA, then using Malaysia Airlines to fly from Singapore to Malaysia. I asked about airline partnerships, and baggage agreements, and I was told that since my travel originated in North America, and my connections were under 12 hours that I should be able to book my baggage all the way through without any problem. I was advised to email support to have my ticket changed so I would have the piece concept with larger allowance. Then all the problems started.

It took over 5 weeks to get any reply, when they finally did, I got a flat out NO. I asked for a supervisor to review the matter, and got another NO. I got my final NO today, and I fly in under a week. I will be in Malaysia for 3 months and I need to bring a lot of things, so I face a huge baggage fee for this.

I believe I was lied to! Phone support told me I could get the baggage upgrade, I bought my ticket, and now I am being told I can't have it. Its deceptive to say the least, but now they have my fare money and I have no time to make other arrangements or dispute the charge for this fare.

5 years ago, I flew for the first time, with Malaysia airlines and they were wonderful. Now Malaysia Airlines (customer support) has become the coldest, most unreasonable, and outright deceptive company I have ever experienced. I will never fly with them again!

Company: Malaysia Airlines
Country: USA
City: Kuala Lumpur
Site: malaysiaairlines.com

  <     >