American Airlines
Ripoff baggage was severely damaged and items were stolen from my bag

On June 13, I flew American Airlines from Atlanta to San Diego and my baggage was severely damaged and items were stolen from my bag as well. I quickly informed the American Airlines Service Office at San Diego Airport right after I got my baggage.

I literally walked over to the office after I picked up my baggage and noticed the damage. The service agent I talked to about my baggage could care less and started snapping at me. She made it sound like it was my fault.

I wrote a letter to the President of American Airlines in Dallas and have heard nothing back. I filled out a complaint form at American Airlines about items stolen from my baggage and even included the receipts for the items stolen. The value is around $1,900.

When I contacted the American Airlines Baggage office they said I have to send in my original receipts. I did and later found out they lost my receipts. Now they will not even look at my case.in addition, my damaged luggage was sent to their vendor to get fixed. I called the vendor and they said they cannot find my bag.

To make a long story short, the vendor for American Airlines sent me a used bag to my address and I don't even know if it is my original baggage. This has been a nightmare. Can you please help me?

Paul K. Cullen

Company: American Airlines
Country: USA
State: Texas
City: Fort Worth
Address: 4333 Amon Carter Blvd
Phone: 8179672000

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