Rui hotel miami beach
Lack of customer service

I'm presently staying in your Miami Beach Resort and that I should state that this really is possibly the toughest support I've actually obtained from any resort I've actually slept in. Not just may be the support poor, the team are rude and unhelpful! I've requested to determine the Supervisor and that I have now been informed he is only going to be accessible tomorrow morning. After I examined in, the woman examining people in was having a noisy discussion together with her buddies likewise standing in the table, then she offered us the incorrect orange card and called us as we were within our space in the future and trade it. We named party throughout the day to request a problem concerning the Television. The person who responded the phone was brief, sudden and place the phone along without saying farewell. We then attempted to own supper. We were informed we're able to purchase from the club (just 5 what to select from) and just one selection for several visitors to talk about! The meals options were more restricted compared to pool club! We subsequently attempted the buffet being an alternative and were informed at 21h55 that it had been shutting in 5 mins plus they were likely to take-all the meals absent within the next 5 mins! The sponsor should certainly not maintain that work together with his character! We also needed to sit-in the reception to make use of the web! We settled $500 for that enjoyment to be handled in this way! A boarding school is more pleasant!

Company: Rui hotel miami beach
Country: USA
State: Florida
City: Miami Beach
Site: rui.com

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