Biltmore Hotel - CORAL GABLES, FL
Horrible Attitude

Our Husban had remained recently in the Biltmore Resort in NC (today I understand that they're different), because it was this type of beautiful remained there he chose to obtain a 2 night deal to shock me, on or wedding night. It had been an excellent shock before very following day.

He Additionally received a notice where it stated that we'd the choice to select from 3 distinct cafe, including the Hand D'Or amongst others. Because it works out that cafe (that was among the major causes he reserved this) was SHUT. And thus was the Caribbean cafe... Therefore we just had the Italian Restaurant Available, ostensibly we did not possess a option enjoy it was provided within the bundle. Evidently Hand D'Or it shuts Sundays and Mondays, no body created us conscious of that. (our 1st evening was a Sunday at like 4 am, following the wedding, therefore it was saturday currently)

Our only issue was why-didn't anybody reveal something? Not within the telephone, not via email, and clearly not about the notice (that we may check and deliver for you if required).

I went ahead and named the OWNER which set me through the Assistant division there I talked to Mrs. Claudia Benavides... Mrs Benavides had probably the most terrible perspective I've actually gotten in a resort. Is that this your Assistant assistance? This really is suppose to become "Historical Biltmore Resort of Coral Gables"...

The phone call virtually when such as this... Mrs. Benavides: what exactly would you like me to complete? I can not do anything, whether it's closed itis shut, I can not do anything... I actually donot realize, WHAT WOULD YOU LIKE ME TO COMPLETE??? (which wasn't in an amiable tone). All we needed was anything to pay the truth that we could not eat in the French cafe.

After i talked to Mrs. Benavides we'd no need to remain there any more thus we went forward and examined of there the moment we're able to. This isn't the best way to handle anybody! I've no idea if she got an exercise or not for this work, however for certain you have to educate her again. There is NO Supervisor at that time (6:30 pm) therefore we could not talk to him.

I called and quit a note, no body named me back... They delivered mean email (how individual) offering 50% on my next scheduling... And 20% off for that saturday celebration

Our next booking? Is that this a laugh!?

This wast undoubtedly the toughest remained at any resort that I Have ever experienced.

Company: Biltmore Hotel - CORAL GABLES, FL
Country: USA
State: Florida
City: Coral Gables
Site: biltmorehotel.com

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