Amtrak
Case 2224637 - amtrak auto train

I travelled on Amtrak Auto Train with my wife and 2 children earlier this month. We took our van and travelled from Orlando to DC. During the trip we noticed a foul smell of the toilet and after a few hours we notified the attendant. They agreed there was a smell and said they would go get someone to assist but never returned. We ended up covering our mouth with our blanket to stop from throwing up and at 9am the following day arrived in DC. When I arrived in DC I contacted customer service who told me this was a problem they knew about and offered me $100 credit which I felt was an insult to me as a customer who paid over $500.00 for this trip which was supposted to be fun! I recommned you re-consider if you plan on taking the Atrak!

Company: Amtrak
Country: USA

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