Galaxia Hotel and Casino
Tried to say that i booked a presidential suite when i did not, and then would not let me switch into a normal room

Booked a standard room at the hotel three months in advance for 6 days and 5 nights. When we checked in, they said that they had the presidential suite booked for me which would cost over $7,000! I stated that it was not what I had originally booked, but they refused to lower it back down to standard and kept saying that I was to blame because I had booked it that way. The manager, Ryan Lidell, was there and stood behind his employees, saying that they could not reverse it because I had entered it into their booking system that way.

My wife and I ended up staying the the Best Western across the street, but were denied access into the casino. Three years savings for this trip was wasted because of this hotel.

Company: Galaxia Hotel and Casino
Country: USA
State: Ohio
City: Jamestown
Address: 1330 E. McWhitney Ave

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