Continental Airlines
Stolen Property From Checked Baggage - Luggage Handling

On February 10, my wife was returning to Tampa from San Diego. She had been on a bachelorette cruise with a college friend who was getting married. She wanted to do something special for me for Valentine's so she decided to purchase a bottle of Crown Royal XR from the duty free on the cruise (only $140 there compared to $180 retail).

Unfortunately when she opened her luggage back in Tampa, the box in which the Crown Royal Bottle was in was empty. Stolen from her bag. And the thieves knew what they were taking as well, since they did not take a bottle of wine which was also in the luggage.

After immediately calling Continental and detailing the case they instructed me I had to go online and print out the paperwork to file my claim (corporate red tape policy in hopes of me not completing the claim I am sure.) I was instructed over the phone it may take up to 10 weeks for any determination!

Regrettably it only took 4 weeks to get a letter stating Continental does not cover alcohol in checked bags, but they would give me a $100 credit towards future Continental Airlines purchases.

They couldn't even pony up the $140 the bottle was actually worth, and that doesn't even begin to cover the heartache my wife felt having her Valentine's day surprise stolen from her personal belongings.

Company: Continental Airlines
Country: USA

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