Continental Airlines Inc
Continental Airlines rip-off

We flew on Continenatl Airlines back in December. We had four pieces of checked luggage. I measured all four pieces. When we got to the airport here in Cleveland, the attendant said that one of the back was oversized by four inches.

I told her that I measured the bag before coming to the airport and it was within the correct parameters. She told me that if I wanted to check that bag I would have to pay an additional $150 to have it checked. I needed to check the bag and had to choice but to pay the fee.

When I called the airlines they told me that by paying the fee I had agreed to their policy. That is not the case. I was ripped off. Also when we got to our final destination, some of the bags were damaged by the airlines also. They have a policy that they do not pay for damaged luggage.

Company: Continental Airlines Inc
Country: USA
State: Texas
City: Houston
Phone: 7133345000
Site: www.continental.com

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