United Airlines
Access America $150.00 gouges customers who try to get refunds for a flight. Even if it's over 30 days in advance

I was looking for the cheapest airfare to fly from Kona, HI to Sacramento, CA and back to see my ailing mother and neice who is getting married. 2 days after I purchased the flight (with insurance). The diagnosis for my mother improved and my neice decided to get married later on in the year. No problem, I'll just cancel my flight... WRONG!

Today is April 10th. I scheduled the flight May 20th. That's over 30 days from now. I'm thinking that this shouldn't be a problem. I've not caused a delay or loss of seating to anyone... WRONG AGAIN!!!

United Airlines does not refund the flights unless you meet their criteria. Nor did I meet the criteria for the insurance I purchased either that's supposed to protect you in case you have to change, modifiy or request a refund for your flight.

The 1-800 Reservation Desk informs me that even though it's well in advance that there is a $150.00 cancellation fee and you have to use the remainder of your original cost of flight for a future flight within the year. You don't get your money back. Of course the nice lady on the other line stated that if I want to cancel my flight to feel free, but you don't get a refund.

What good is flight insurance if you can't use it. I'm sorry you're going to have to speak with the Access America for that. I speak to them and I get the same thing.

I think this is bogus that United Airlines is allowed to run their business like this. I've called my credit card company and am now in the process of disputing this charge.

I am so angry. If I get my money back I will never fly with them. If I am forced to take their cancellation fee I will be their most angry passenger.

Company: United Airlines
Country: USA
Site: www.united.com

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