Southwest Airlines
Bait and switch email promotion advertising fares not offered
- 02-10-2009
- 5
Southwest sent an email promotion advertising $49-$99 for travel Tues-Wed. After scheduling my departure and return dates on those days no fares in that price range appeared. This is a recurring practice among travel companies and I have noticed Southwest used to advertise rates to claim they were sold out but in this case they don't even show the rates as available clearly meeting the test for it to be considered bait and switch advertising.
Company: Southwest Airlines
Country: USA
State: Arizona
City: Phoenix
Site: southwest.com