La Fiesta Ocean Inn And Suites
Bait and Switch St. Augustine Florida

On Dec. 20th, I found what I thought was an internet promotion 0n the "La Fiesta Inn" web sight. They had a particular room advertized for $0. Per night for 2 nights. The other rooms were different prices. I booked that room for those 2 particular nights. My credit card was charged some kind of tax and a confirmation was emailed to me.

I was very excited as I had just fininshed cancer treatment and this would be my celebration trip. The special made it financially possible.

I called the hotel to see if I could change the reservation dates. I was informed that even though the clerk could see where I had reserved the room for my confirmed price, they could not honor my reservation for the original or any other dates but they would give me a 10% discount off the regular rates.

On Dec. 21st, I received an email stating that the rate for my room would be $179.99 per night. Six days prior to arrival my card would be charged $182.50 for the first night. The rate shown was before the 10% discount to be applied at check-in. It was written like a confirmation.

On Jan. 3rd I received an email to contact them or they would cancel my reservation on Jan. 15th. I emailed them back and told them I hoped to work things out amicably. I did not want to contact the BBB ect. On Jan. 14th, I received an email stating "In as much as you have clearly stated your disatisfaction whith our inn prior to arrival and since there is ample time to find alternate lodging, it is in our mutual best interest that we have cancelled your reservation."

Company: La Fiesta Ocean Inn And Suites
Country: USA
State: Nationwide
Address: 810 A1A Beach Boulevard
Phone: 9044712220

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