Farebuzz - Jen NY
Farebuzz Jen NY Cancelled reservation on customer day of arrival in foreign country

Made reservation in June for Oct trip to Germany for sales show. Confirmation stated $5,000 for 10 nights, 2 rooms. Pulled up Marriott website using confirmation and it showed over $10,000. Farebuzz said don't worry about it, you will be billed correctly, AFTER check out. October 1, Marriott tried charging full amount of room.cc declined do to insufficient credit of $10,000. According to Marriott this was a prepay room. Nothing was stated on the confirmation and I was assured by Leena (who is also Toble) that it would be billed after the stay. The rooms were cancelled. Marriott had called FareBuzz to confirm reservation in which FareBuzz said they did not have. The room was cancelled. We only found out after our UPS packages were denied.

We called Marriott whom reinstated the reservation with the FareBuzz confirmation. The same day, prior to arrival, the customers rooms were cancelled by FareBuzz. The customer only learned of this after arrival. All other hotels were booked do to the show. The hotel cost them the $10,000. Toble denied cancelling the reservation. I received documentation from Marriott that shows she did cancel the reservation twice. I also received the contract between FareBuzz and Marriott that showed the amount should have been the $10,000 and not the $5,000 FareBuzz quoted us. FareBuzz states it was the customers fault for agreeing to the amount charged by Marriott.

I have tried contacting the President to no avail. I have lost $1,000 in commission plus many, many hours of time. I have 20 pages of documentation between myself, Fare Buzz and Marriott. We are taking further action. My theory is they realized they were charging the wrong amount and cancelled the reservation to save their behinds.

Company: Farebuzz - Jen NY
Country: USA
State: New York
City: New York
Address: 213 West 35th Street, Ste. 1201
Phone: 2123912313

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