Northwest Airlines Corp
Lost Baggage

NWA lost my daughters baggage and even though it was found and they were informed that it contained perishables and promised prompt delivery, they were negligent, incompetent & rude. The suitcase was delivered more than 24 hours after it was found and the contents were spoiled and had to be discarded. All day long on 01/11/09 the customer service reps said the bag was set up for immediate delivery which never happened. Yesterday a NWA employee called me and the call was promptly disconnected when she said my daughter should be compensated.

Company: Northwest Airlines Corp
Country: USA

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