United Airlines
Incompetent baggage handling and customer service

My luggage was lost from San Francisco to Dulles Airport. I arrived in Washington D.C.in the afternoon for an evening event and morning meeting. Well, I missed my evening event and my morning speaking engagement on Capitol Hill. At midnight I was told that my bag was found and would be delivered between 1am-6am. At 7am, I was told by United that I (not United) needed to follow up with ABC Delivery. After several attempts at ABC, I finally get someone that says they didn't pick up bags from United until 7am and they need a 4 hour window for delivery. Because United baggage handlers scanned my luggage, but didn't put it on the belt, and customer services lax attitude in getting it delivered to me, I will now miss my 9am presentation. Due to the airlines incompetence my reputation is tainted and business trip to D.C. Is a bust.

Company: United Airlines
Country: USA
Site: united.com

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