Priceline
Three star London hotel was in a slum, no refund given

Booked a "3 star" hotel in London through Priceline.com. After my bid was accepted I checked out the hotel which sounded very nice. We arrived in London, very tired and loaded with baggage. Our "3 star" hotel was virtually in a slum and was a filthy little place not close to shops, attractions or restaurants as advertised. Even the local police department suggested we not go out at night. Obviously we couldn't stay and found another hotel. Like idiots we thought when we got back to the States that Priceline would give us a partial refund. What a joke! They stick by their rating system and won't even discuss a refund. I'm totally disgusted with them and my economical little vacation cost me as much as it would have if I had stayed in a luxury hotel.

Company: Priceline
Country: USA
Site: priceline.com

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