Apple Vacations
Did not honor refund/price guarantee

We arranged an Apple Trips visit to Mexico In August.

The journey was planned for March 20 thru March 27th.

We arranged with Apple using the comprehending that you've a cost guarantee.

I approached Apple Vacations at 11:56 am (CST) on Friday, March 15th to ask about the cost promise since I observed on the web the cost had fallen on our Mexico holiday deal.

I had been recommended by among your Reps that certainly, our bundle cost had fallen $400 per person.

I had been recommended the promise could be prepared and could be put on our Mastercard.

Many weeks later, I'd not obtained a credit on our Mastercard.

I approached Apple Holidays again and was recommended that I had a need to delay 1-2 billing cycles before this credit could be utilized (evidently I achieved the Dallas office)

Again, our payment record came, and we'd no credit on our Mastercard.

I approached Apple Holidays again on November 28 at 3:00 pm and talked with "Megan". Megan recommended the cost promise was never prepared, as well as in reality, there is no report of my phone.

I asked her what Apple might do for me personally today? Might they lookup the phone call which was created to see why the cost promise was never prepared?

She explained that Apple Vacations doesn't report their calls. She also mentioned that there is nothing Apple Holidays might do for me personally today, since it seems that I'd never named concerning the price guarantee.

I recommended "Megan" that I'd not take her solution. I'd not shed $800 as a result of error that Apple Holidays created.

I expected to consult with a.

I then talked with "Harold".

"Harold" recommended the only point he might do was to determine when they might draw a study and display easily actually did contact Apple Vacations.

I gave Harold the telephone number that I named from (219-647-4518), that will be my phone number at the office.

He mentioned it'd consider one business-day to operate the required statement and he'd contact me back.

On 11/29/07, Harold didn't contact me.

On 11/30/07 at 3:10 pm (CST), I approached Apple Holidays again and achieved "Allison".

I expected to consult with Harold. He was on another phone, and so I quit my title and quantity. Allison recommended he might call me back after he was completed together with his present phone.

Harold didn't return my phone.

He didn't actually contact me to convey he was still focusing on the problem, and apologize for that wait.

He just did not call.

Obviously, I'm really discouraged with Apple Holidays as well as your procedure.

Obviously, among your Reps didn't finish the deal because they were designed to.

How do I correct this?

We spent $3200 on the holiday with Apple.

We just need the $800 which was said to be prepared on Oct-15

I'll maintain seeking the problem before error is located and also the modification is created.

Company: Apple Vacations
Country: USA
State: Illinois
City: Chicago

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