Apple Canada
Overcharging Online Customers

My son has been trying to buy a new Macbook Pro on the apple.ca site. He is a student at University. The cost of the computer on the apple.ca site is: $2,049 base price, plus $90 for an upgrade to the high res glossy screen, plus $5 Alberta recycling fee, for a Total of $2,144. The website does not disclose to customers what the tax will be, BUT in Alberta it is a flat 5% GST. The total should be $2251.20. He has tried to put this through on his VISA card BUT Apple tries to charge his card $2,487.54. I have talked to numerous Apple employees, some of whom have tried to tell me this is not Apples problem because Apple does not collect the tax, the government does. (Wrong, Apple collects taxes and remits the tax collected to the government). Other Apple employees simply have no idea what I am talking about. Just what Apple does with the extra 11% is unknown. Is it remitted to the government or is it simply a skimming operation? Whatever, my son wants to buy a computer and not get cheated by Apple.

A) Does anyone at Apple have the intelligence to comprehend this? So far... No.

B) Does anyone at Apple care? So far... No.

C) Can this person that cares fix this problem? So far... No.

Company: Apple Canada
Country: USA

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