Aer Lingus
Aer Lingus Extorts Customers with Outrageous Additional Fees Ireland

Booked two tickets with Aer Lingus through Expedia.com.in a nutshell:

1- It angers the airline when you book through an online travel company. They are unwilling to deal with passengers who have used another website and deferred all complaints, even after travel commenced, to the travel website.

2- Charged me a $200 (USD) change fee twice when altering flight dates due to medical emergency. No refund, no waiver. Offered a doctor's note and they gave me a non-chalant "too bad." They also charge a paper ticket fee of $20.00. When you make a change, you must overnight the paper tickets back to them at your own cost. Total economic loss from changing two dates: excess of $850 (USD)- close to the value of two round-trip tickets from Boston to Dublin.

3- Abysmal customer service, phone service, ticketing agents, etc. If you think the bankrupt U.S. Airlines are bad, you haven't seen anything yet. I am waiting to hear how they respond to my complaint. Will never fly again or recommend - despite how cheap their advertised fares are.

Company: Aer Lingus
Country: USA
State: Nationwide
Site: aerlingus.com

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