Priceline.com
Charged $25 hotel cancellation fee despite family circumstances

My son graduates Bootcamp on 5.11.07. I was advised incorrectly that he leaves on 5.12.07. Today when I found out that he can come home on 5.11.07 i called to cancel the hotel room and was advised priceline has a $25 cancelation fee for everyone. I will never use their services. The $25 could have been used for groceries. I even explained to the girl who sounded so polite and firm that my son is graduating. She then explained the policy of how my money will be released $44 in 5 to 7 days. I know some smart ass is going to say it is in the small print about the cancelation fee but let's be honest. The small print is not always read, and some one who is already rich is getting rich off keeping $25 of a poor person's weekly wages. I'll be sure to spread the word of how Priceline profits from the working class, we barely make paycheck to paycheck. This was the only vacation I was going to get with my daughters and son before he leaves home for good. The only ways priceline can make this right is refund the whole amount taken 69.00

Company: Priceline.com
Country: USA
Site: priceline.com

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