Hotels.com, Wyndham Ft Lauderdale Airport Hotel
Hotels.com does not pay for hotel room, double charged for room Ripoff

On January 27 a reservation was made via the Spirit Airline website for the Wyndham Ft. Lauderdale Airport. Although I believed the reservation was made via Spirit Airlines, I was apparently redirected to a site TravelNow.com that is owner by, or a partner to Hotels.com. My American Express shows a charge for $153.46 to Hotels.com that correlates to a non refundable room resevation for 6/29/06 at the Wyndham.

The Wyndham claims that they were not paid and I have been billed an additional $121.97 on September 27 for my stay at the hotel on 6/29/06. I disputed the charge with American Express but it has been rebilled. American Express has stated that after a reveiw of the information provided the charge is fair and must be paid.

I have spoken to Monique Patterson at Hotels.com and have left messages for accounting and tried to contact the manager at the Wyndham Ft. Lauderdale Airport who as of this date have not returned my calls.

I cannot verify if the Wyndham was paid and is double dipping or if Hotels.com never really paid for the room. All I know is that I initally overpaid for a room at the Wyndham Ft Lauderdale Airport and have been forced to pay an additional $121 for the same room.

As of this date I have not been able to resolve this issue with any of the parties involved. Hotels.com is refusing to provide me with a refund and the Wyndham is demanding and has recieved payment.

Company: Hotels.com, Wyndham Ft Lauderdale Airport Hotel
Country: USA
State: Texas
City: Dallas
Address: 10440 North Central Expressways Suite 400
Phone: 2143617311

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