Hotwire.com
Misleading advertising

I entered Hotwire.com looking for an airport hotel close to the Ft. Lauderdale International Airport. The Hotwire site listed two hotels as "Ft. Lauderdale Hollywood Intl. Airport FLL." I booked one of the hotels only to find out that it was not close to the airport; did not market itself as an airport hotel and did not offer a shuttle service

When I expressed my concerns to Hotwire, they responded that the hotel was in the Ft. Lauderdale Hollywood area. True enough, but on the web site it specifically listed the hotel under my search for airport hotels. Hotwire has refused in four e-mail exchanges, to acknowledge that their advertising is misleading, saying only that they value my input. The cab fares to and from the airport more than exceeds any money I might have saved by booking with Hotwire. Bottom line: you deal with Hotwire and you're getting a pig in a poke. You don't get enough information to make a sound decision. I can't imagine ever doing business with them again.

Company: Hotwire.com
Country: USA

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