Hotwire
Ripoff false advertising misleading star ratings watchout! United States

I decided to use Hotwire to book a stay in Ft. Benning, GA for my sons military boot camp graduation. I booked a 2.5 star hotel, examples are Holiday Inn Express, Radission, Country Inn and Suites and others. I then went to my confirm page, only to be suprised to have gotten a La Quinta Inn. I then pull up the star ratings guide and see that the La Quinta Inn is listed under a 2 star and NOT a 2.5 star.

I then called HOTWIRE to try to find out why I did not recieve what I thought was a 2.5 star. They "informed" me that those are only examples, that doesn't mean its what you get! I tried to reason with the company that it was false advertising, that they have PICTURES under the star ratings. They have a picture of the La Quinta symbol under the 2 star examples! I purchased a 2.5 hotel, I PAID for a 2.5 star and I DID NOT get what I paid for. The company then stated that If you look very carefully at the bottom of another page (one you don't see BEFORE you book) that these are only examples, and you bascially can receive whatever they give you!

I will say BUYER BEWARE—HOTWIRE is not honest about star ratings, and since you don't know the name of the hotel until AFTER you book, and have PAID for it there is NOTHING you as a consumer can do!!!

Company: Hotwire
Country: USA
Site: hotwire.com

  <     >