HotWire
Misrepresentation

We recently used Hotwire.com to book a trip to Chattanooga. They claim "deep discounts" and also use a star rating to explain the condition/amenities of the hotel. After we booked the trip we discovered that our two star hotel was rated as 1&1/2 on hotels.com and travelocity. It was with a hotel chain that is considered an example of a one star chain by the explanation of the Hotwire ratings system. We also discovered that our "deep discount" was only about $5.00 per night and was for a smoking room. To top it all off you can only talk to anyone by email. It is answered by a different person each time but they all have the same canned message about how they value you as a customer and are confident of their ratings. It almost seemed computer generated. If we had used travelocity (or anyone else for that matter) we would have been able to pick the hotel, the type of room and been able to get a refund. It leads me to think that they only sell the rooms people don't want.

I have no complaint against the hotel company. I just would have never chosen them because we wanted a better property than that. My problem is with Hotwire. I think they misrepresented the hotel and the discount. The gamble is just not worth it. We are out our money but have learned a lesson. I would never recommend them. I would recommed that you google "Hotwire complaints". You won't use them either.

Company: HotWire
Country: USA

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