Hampton Inn & Suites
Charged for overnight stay without authorization or warning, ignored refund request

Property charged my account for an overnight stay after I cancelled in advance. I never set foot on the property, nor did I stay overnight.

Property manager implied that I never attempted to cancel, thus felt no obligation reverse the charge, whether or not I ever checked-in at this facility.

I requested two things for two weeks by e-mail, fax and letters through the postal service yet neither were provided. I asked that the billed amount be credited to my account or evidence in writing that any such billing would be incurred should I not check in on the assigned day.

Neither action took place.

Company: Hampton Inn & Suites
Country: USA
State: California
City: Colton
Address: 250 N 9th Street
Phone: 9093702424

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