Padre Island Rentals, Pirentals.com
Ripoff, plays nice during phone reservations but NEVER FULFILLS WHAT THEY SAY! Got scammed with rate, use others not these liars!

This has been in my heart and mind until I discovered usacomplaints.com. Now these guys will never get away with what they laughed about when I was helplessly conned down to the ground. THEY DID LAUGH AT ME WHEN THEY KNEW THEY GOT ME and I couldn't do anything about it...

In the summer of I made reservations for condo "A" for around $900. The day before we drove to South Padre Island I realized we needed more room than the one I booked, so I called again and asked if there was a bigger condo but AROUND THE SAME PRICE RANGE. Reservations said yes and gave me info on condo "B" located elsewhere which was impressively bigger. At that point I was so happy that these people are actually making customers happy and solving their concerns. I WAS WRONG.

Here's the twist: Reservations said just use the same reservation number I had for condo "A" and they'll make the necessary adjustments when I check in.

I checked in with my family and lo and behold, condo "B" was for $1500 and I was charged for the full amount. The ugly front desk lady was so rude and practically drove me away telling me that I should see the adjustment in my credit card in the next few days.

When I checked out after four days, again I asked about the $1500 rate they charged me and they said I should see the adjustment in my credit card shortly. I never did. I called a thousand times to their office and they kept passing me around. The worst one was the man they call "the billing manager" who literally hung up on me while I was patiently explaining the situation to him on the phone. I called a minute later thinking it was just a phone line issue and the phone just kept on ringing and ringing.

AS GOD IS MY WITNESS, each moment of this experience I can tell that they knew what they were doing all along and that this is some kind of modus operandi everytime a guest falls into this kind of trap. Needless to say, this is a company full of people who till take advantage of your trust in what they promise. Nobody in Padre Island Rentals was willing to help me, NOBODY. I have never experienced anything as un-american as padre island rentals. We've tried a different condo rental company this summer and had a much better experience so I can tell you that there are others that are more straightforward at the least. I hope I reached out to as much people out there because I don't think vacationing has to be ruined by a mexican ripoff like pirentals.com. Earning money the honest way earns customers for life. I hope pirentals.com ends up spending their ripoffs$ in a gigantic lawsuit someday!

Company: Padre Island Rentals, Pirentals.com
Country: USA
State: Texas
City: South Padre Island
Address: 3100 Padre Blvd
Phone: 8009266926

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