American Airlines -DFW
Stolen item from luggage and Broken artifacts!

My wife and I spent our honeymoon in the Dimoinican Republic. While there, I purchased a cigar cutter for $20 that was allowed in my checked luggage for the return home. We also bought a stone artifact to bring back as a gift as well. We had a layover in Miami on the way home. When we got our luggage through Customs, our luggage was intact. We had to re-check our luggage in Miami.

An American Airlines employee told me to unlock my bags and leave them with him as we make our way to the gate for our connecting flight. Once we got home, back in Dallas, I inspected our bags. My cigar cutter was missing, and the stone artifact was shattered into tiny peices. When I called AA to report the problem, I was told that they were not responsible for items damaged in our luggage, and they wanted a picture of the cutter before they would re-imburse me for it. The acted as though I was making it up. As for the statue, they said it was considered fragile and therefore they would not cover the damage one to it. It was stone! How is that fragile? And it was heavy!

My wife and myself saw how these people handle luggage. We saw them throwing bags into the plane and on the ground when they missed the door opening in the bottom of the plane! We learned a hard lesson. I don't know if this is the way things are in the airline industry or not, but I know we will not fly on AA again in the future! We pad $20 for the cutter, when here in the USA it would cost closer to $50. The statue, we paid $140. It isn't the amount of money, instead it is the way they treat their passengers luggage. We entrust them with our belongings, and this is the way they treat them! Any help would be appreciated!

Thanks

Company: American Airlines -DFW
Country: USA
State: Texas
City: Dallas
Site: aa.com

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