Airbnb
No response to cancellation request after many calls and emails

I have been trying to cancel a reservation since 24 Jan, but no one gets back to me!!! Below is a copy of letters sent to Airbnb, no response!

Good Day
I have still had no response from Airbnb. I started phoning and emailing on Fri 24 Jan, and today is Sat 1 Feb!!!

This is despicable service, I am really disappointed to have received such disgusting service from a reputable company like yours.

I am now forced to declare a dispute with my credit card company about this reservation, as you guys refuse to get back to me to discuss the reservation. I have only been polite and gracious in my dealings with Airbnb, I have phoned about 20 times, where I have sometimes had to wait up to 20 minutes for someone to answer my call, and I have sent many, many emails, but to no avail. I have spoken to Kyle, Laurie, Selinda and many others whose names I forgot to write down. All of these people promised to get someone from higher up to contact me, but no one has contacted me!!!

I have all sent emails on record.
Regards

To: Airbnb Customer Experience
Subject: Fw: Airbnb: Your Reservation (request #3313600)

Company: Airbnb
Country: USA

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