Orbitz.com
Flight moved eight hours earlier and I was never notified

Booked a flight from LA to DC 3 months in advance - purposely choosing the red-eye flight to maximize time spent with my recently engaged friend in LA. Apparently a few days after I booked, the airline cancelled the flight and re-booked me on another one - 8 hours earlier (basically eliminating an entire day of my vacation). Orbitz never notified me of the changed flight. I only learned about it when I went to check in the night before the flight and noticed the new time. If I hadn't tried to check in early, I would have missed my flight.
And then when I called them, they had the audacity to argue that they did send a notification, and alternatively that it was my responsibility to continuously check the Orbitz site to see if my flight had been made. Refused to offer any compensation other than a $50 voucher - as if that makes up for an entire lost day.

Can't trust them, won't be booking with them again!

Company: Orbitz.com
Country: USA

  <     >