Expedia travel
Terrible customer service - Expedia.com

This is the second time I've an issue with Expedia and I am fed up. Their customer service people need to be more educated on how to deal with what the customer wants. This trip I booked to Tahiti. I told them I wanted to stay from Tuesday to Monday. The first flight this idiot recommended was a redeye flight that would get me there the next day even though he booked my room for the day of departure. This is the second trip that someone has recommended a flight like this. These people are not very educated and this person could not understand what I meant. To recommend a flight at 11:25 PM on technically the day I should already be there is horrible. I explained to them that I wanted an in water bungalow and the guy continue to try to sell me Rooms that were on land. He kept on saying let me finish. The best part was them recommending a flight the island I was staying on. There was a five hour Layover. This was a horrible recommendation due to there are fairies running all day that takes 15 minutes to go what I needed. They could have cost me over 10 hours round-trip if I would've let these So-called experts booked my trip. I got so frustrated I and asked for a supervisor. Even the supervisor misquoted me and made me think I was getting a good deal. I'm very thorough and asked several times if this is round-trip and for two people and every time she said yes. At the end when I was ready to make a purchase I find out that it was twice as much due to the language barrier these people have. I suggest finding another company to go with. This whole experience took over an hour and a half to book. Expedia train your employees. Dnt have then recommend resented on the same day the customer should be enjoying there stay. Here's an idea if the leave in a red eye the day b4 they would be happy. But for some reason that's above there intelligence.

Company: Expedia travel
Country: USA

  <     >