Priceline.com
Rental car cancelled before pickup date yet $201.55 charged

My husband booked a rental car from Hertz through Priceline.com. He was to fly to Maine from San Diego, CA. On May 30th he was admitted to the hospital. On May 31st he had a blood clot removed from his spine which caused him to be paralyzed from the waist down. On June 1st I contacted Hertz and explained he had to cancel the rental car and the reasons why. Hertz was very understanding and told me there would be no charge since I cancelled before the pickup date of June 6. Later on I noticed there was a charge on our credit card from Priceline.com, in the amount of $201.55. I called them and explained the situation and they told me they have a no refund policy. I told them I could provide medical documentation and that I called and cancelled before the pickup date. They were heartless and refused to refund our money. I will never use this cold and heartless company ever again. I will also let everyone know of my experience with them.

Company: Priceline.com
Country: USA

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