Priceline.com
Hertz rental location did not exist, stranded after two days travelling

I rented a car from Priceline serviced by Hertz. I called many times to make sure this was set, available and priceline assured me it was. After travelling two days exhausted went to pick up the rental just to find out... The car rental place does not exist... Seriously? The rental pick up was inside a condo and the manager had to be called to explain to me that that just got the contract with hertz but they have not even received cars to start servicing... So called priceline stranded in the gulf coast area. And they had to book me the nearest place which was 1 hour drive. At the Pensacola airport. I have no car how am i suppose to go there... So I had to get a taxi pay for that... This is the most deceitful business practice I have ever seen. I did not even get a credit on this because the hold was just put on the other reservation...

Disgusting and poor service from priceline... Before renting cars out make sure the place exists

Company: Priceline.com
Country: USA

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