Homeaway.com
Home away is a disaster

I experience home away last year travelling to Paris. The girl who received us at the apartment was not at all gentle to us. The same day we arrived the TV and internet were out of order, did not work at all. As we were staying in Paris for 5 days we ask the home away office there to solve our problem... One, two days passed, and nobody replied, finally on the third day a technician entered the aparment, without our consent, obviously with other keys in possession of Home Away, but the problem was not solved. I called again making my complain but nobody cared nor money was sent back to us, not even an apology. Now I am organizing my trip to London and Amsterdam, I have sent approximately 50 enquiries on apartments, could you imagine that only one host replied? PLEASE HOME AWAY THIS IS NOT THE KIND OF SERVICE WE DESERVE AS TOURISTS, DO NOT ACCEPT ANY OWNER TO RENT AN APARMENT. I highly recommend everybody not to use home away any more it is a waste or time and money. Paula Flores, Argentina

Company: Homeaway.com
Country: USA

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