Priceline.com
Booked room with one king bed for four adults, no change allowed

At the end of April I started looking at hotel%u2019s via priceline.com to stay in a hotel for the end of July. After a period of time of looking at the various hotels listed, I decided to use the name your own price option. Prior to selecting the name your own price bid, within my search options I had set the number of party to four adults. Also, prior to selecting the bid option I also purchased trip insurance in case I was not satisfied with the room choice. When I received the confirmation from Priceline; the room I received had only one king size bed for two adults??? Within minutes I contacted Priceline and told them of the error. They said they would try and change the accommodations from a king size bed to 2 double beds. The next day I contacted the hotel and they informed me Priceline had not contacted them, and they would not make any changes, only Priceline could request a change. When I contacted Priceline again, they informed me they were not willing to make any changes to the reservation, in their words the reservation was what it was, the end. Furthermore, the trip insurance I purchased was for in case of a death only nothing else. And when you name your own price; their website will only allow bidding for up to 2 people, and you cannot alter this within the bidding parameters. So basically the website altered the number of guests in my parameters, the room could not be changed or altered, it is what it is. Of course I could not use this room, so I was forced to give it back to them, which they gladly agreed to. Now they have my money, and the room, and will bid it out to another unsuspecting party. Beware of this company; they operate unethically, and without regard to their customers%u2019 needs. I suggest anyone who wants to get a deal, should not use this option unless you are willing to take the risk. As for me, I will not be able to go to on vacation this year. I am on unemployment and had to save, the money they took, over a long period of time. So Again I say; BEWARE, I have reported Priceline to the better business bureau, and tried to dispute the charges on my credit card, but because they are so unethical, they are able to get around any legal loops with their so call %u201CPurchase Contract%u201D. Regardless of the MANY complaints other individuals have endured. I am disgusted with this company, any and all individuals/government who allow this type of business to continue to operate in such a manner.

Company: Priceline.com
Country: USA

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