Travelocity
Cancelling/changing flights and rude customer service

Does anyone speak English, at least English I can understand? One CSR had to think of what his American sounding name was before he spoke with me" Hello, this is, uhm, Sam, may I help you?" Here's my complaint. I booked 4 tickets to South Bend for a graduation, my elderly parents and 2 of my sons to travel with them. Unfortunately my dad became ill and cannot fly. I wanted only to cancel my parents tickets, and change one leg of my sons' flight. After quite a while, the CSR came back and told me that it would be, get this, $2000 to change their departure. So I kept it as it was originally, cancelling only my parents. When I went back online to retrieve the itinerary, they cancelled THE WRONG Passengers. I immediately called travelocity back, and after 1/2 hr of being switched from one dept? To another, they could not fix it WITHOUT ME PAYING $190 pp to change... Yet it was THEIR FAULT!!! Then came the topper, they wanted me to speak to their CSR manager to ask me if I had received good serve, LOL. I told him that I did not want to speak to anyone else, because they certainly DID NOT WANT to hear WHAT I HAD TO SAY!!! Travelocity no more for me... See ya in small claims court!

Company: Travelocity
Country: USA

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