Boingo Wireless
Erroneous Charge - boingo wifi

This is the message i received from boingo. I see this has happened to a number of people posting on measured up. Boingo shoudl refund my money for this erroneous charge. This is their final response to me. It is unacceptable. I had no idea i was connected!!!

Apr 15 01:18 pm (PDT)

Account Number: 3233816099 Plan Type: Boingo AsYouGo

Dear Sandra,

We are sorry to hear you wish to close your Boingo Wi-Fi account, the usage on your connection does not warrant a refund of the charges. You were connected for over 22 minutes, had your connection only been 5 minutes or less we would understand you did not intend to connect and would have refunded the connection rate. We have closed you account effective immediately. We are sorry to see you go, and we hope you will consider using Boingo again. Your confirmation number for this closure is 1943502. If there is anything more we can do, please let us know. Our customer service lines are available 24/7/365 to assist you.

Thank you,

Jessica, Boingo Customer Care Available 24/7 From North America: 1-800-880-4117

From locations outside of North America: 00.800.2646.4646

Company: Boingo Wireless
Country: USA

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