Amtrak
California zephr denver to omaha - amtrak train ride

1st train trip ever for my family of 5. We Took the Cal Zephr train 5 & 6 ride home to omaha from denver from vacation Dec. 2012. Decided to eat dinner -just to say we had the experience. We ordered glasses of ice water o begin our meal. After we were served our dinners - my son looked to the bottom of his cup of water and found a screw at the bottom. Luckily he saw it before swallowing. The the screw head and some of the screw that was left was about a 1/4 inch wide. After my young son showed me his glass I informed the lead dinner car attendant. He took our glass after holding it up to the see the screw visible and said"sorry". He preceded to take the glass back to the area were the crew gets the water and plates - he came bakc moments later with the screw in his hand and places it on our table in plain view of all in the dining car and say" wow that is what was in your son's drink" almost proud? He laughed sheepishly and said sorry again halfheartedly.
I was ready to explode on the guy - but kept my composure. This is the most insulting part. He gave us the bill for the dinner - I paid it without saying a word - to see what and if he was going to do - He did absolutely nothing!!! After our fun dinner - I proceded to talk to the conductor and he was shocked at the response his employee had for us.

He apologized to us and reimbursed us for the dinner and told me personally to call amtrak customer center and have them document this.

This was only the straw the broke the back - the rest rooms - year everyone I used on board was disgusting and filthy - Feces on the walls and urine everywhere. We even had 2 restrooms that had spray cans of industrial foaming cleaner left (I assume by an employee attempting to clean) sitting on the tiny restroom counter - in the restroom-for any young child to use. I guess since they don't clean the restroom - the passengers are supposed too??

Company: Amtrak
Country: USA

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