Globester
Atrocious Customer Service and Ridiculous Fees!

Oh my God! This tops my list of worst online "discount" travel companies, along with Orbitz. Just spent the better part of the day attempting to cancel travel reservations due to a death in the family and the representatives were both insensitive and completely unwilling to waive any cancellation fees - even though the airline had waived their fees. Was repeatedly placed on hold and was shuffled from one agent to the next. My ordeal was made even more difficult because the agents couldn't even speak fluent English. The irony is that, as we later learned, had we originally booked directly with the airline (Virgin America), the tickets were the same fare offered by Globester and without the $75 booking fee that Globester charges. Henceforth, I will never use any third-party travel agency and will only book directly on the airline's official website because I have always found it to be the same price or cheaper there. Avoid at all costs!

Company: Globester
Country: USA

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