Virgin Mobile
Poor service

I was paying my monthly bill through automatic withdrawl. There has not been any problem until the month of april. The money was in the bank, which I do all my banking on line, I checked like I usually do when I am expecting an automatic withdrawl for a bill on the payment date. There was no transaction. One day later still no transaction and my cell phone no longer worked. I called several times and each 'live advisor' tried to put payment through. Every time there was no luck. With no explanation why I was told by the 'live advisors' it was my banks fault and I need to contact them. After contacting my bank they had not received any transaction from Virgin Mobile. I contacted Virgin Mobile 'live advisor' again, and was told to purchase top up card for amount, I complied. After entering card pin number, still no service. Called again talked to 'live advisor', now they tell me to fax copies of bank card, drivers license and bank statements to their financial dept. I complied once again. I was told 24-72 hours it would take to get phone re-instated... ReInstated? Still after 5 days no phone and no explanation from the 'live advisors' except 'let me put you on hold and find out what's going on' only to get hung up on or to be told they can't get a hold of their financial dept. To find out anything, I need to fax info again and wait another 24-72 hours. Or What???

Company: Virgin Mobile
Country: USA

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