Sprint
Knowingly sold inferior phones
- 01-12-2012
- 6
I just had one of the worst experiences I have ever had as a customer in the Saratoga Springs Sprint store. I had to return my Samsung Transform phone for a second time because of software issues and was told that they would not live up to their promise to replace my Samsung Transform with another device. After a lengthy 2.5 hours from the start of visit, I was told that there was nothing wrong with the device. Within a half hour of leaving the store, my phone dialer app shut down.
The people at the Saratoga Sprint Store kept me waiting long enough to take a trip across the aisle to Verizon. I was greeted immediately, introduced to their customer service team and spoken to in a helpful manner. When speaking to me, they used my name. Guess where we are going when our contract is up?
Company: Sprint
Country: USA