Sprint PCS - Sprint
Refuses to replace known defective phone with different model

Sprint has blatantly ignored ongoing issues with its Samsung Moment devices. They refuse to acknowledge this is a widespread issue, and consequently, fail to act appropriately to resolve the loss of service Moment owners are experiencing.intermittent service lockups, requiringa reboot of the phone, plague this device. I have had three replacements, all defective in the same way... Each time I was asked to jump through numerous hoops, and Sprint still out and out refuses to provide me with a difference device (or waive my termination fee, since they have not held up their end of the contract). I have been neglected, misled, and shuffled from department to department and back again, none of them taking the slightest bit of responsibility, nor offering any useful solution. You can view the complaints of many otherfrustrated users of this model here:

Http://community. Sprint.com/baw/thread/32744? Tstart=0

Sprint is ignoring the fact they they sold us defective phones!

Company: Sprint PCS - Sprint
Country: USA
State: Kansas
City: Overland Park
Address: 6391 Sprint Parkway
Phone: 8882114727
Site: sprint.com

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