Sprint PCS
Ripoff poor customer service

A few days ago I wrote about a problem below concerning Sprint's failure to honor the replacement Insurance. It gets better...

Since they would not replace my phone, I "bit the bullet" and ordered a new one. I don't know why I paid insurance and hopefully the local government insurance dept. Can help me recover.

The new phone, a $650. List price phone, arrived from Sprint. The person at Sprint who took the order was helpful. The phone arrived in two days.

The phone was locked. The unlock code was supposed to be the last four digits of my social. Well that did not work, so I spent an hour on the phone with Sprint trying to get this phone unlocked. After another half hour call to Sprint, they gave up and sent me to the local Sprint Store to have the phone reprogrammed. The technician at the local store asked where I got the phone and I said I ordered it from Sprint. Too bad, he said, we can't help you. I explained that I ordered it from Sprint because they didn't sell it at the local store. Too bad, he replied, next time don't order from Sprint.
But you're the same company I said.

Too bad he replied, we can't help.

I called Sprint to arrange for a return of the phone and they said they could not send a replacement unless they billed me twice until they did the paperwork on the return.

I went to a Verizon store and guess what. A technician there took care of the problem for free on his own time.
If you ever had any question about differences in the quality of carriers I hope my experiences help. Thank goodness my new phone will also work on the Verizon system. I was appalled by the confusion at Sprint. There are some there who try to do well, but others destroy the efficacy of their efforts

Company: Sprint PCS
Country: USA
State: Nationwide

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