ClearWire
Terrible Customer Service

So I wanted to add a service onto my account. The number that they show on their website took me to India and then the Philippines. When you call the toll free number the number does not even ask you about the service that I was interested in which was to add a service. Both times I called I got stuck talking to someone who said that I needed to talk to the sales department but they did not have a number for the sales department. Finally on the third attempt I asked for a manager in the Philippines and he did transfer me to the sales department. There I got a person named Brian on the line. Brian said that for me to add the service I wanted he would have to put in a request for service and he would call me back when the service was approved within 24 hours. He did give me his number and extension at my request. After 30 hours I called for Brian and was told that he was busy but that they would inform him of my call and that he would call me back. 3 hours later no one called me back so I called again. This time I got a different person and when the person looked at my account she said that she did not see any requests that had been put in by Brian and that I would have to start over. This is the type of crap i hate!!! I hate being lied to and i hate companies that provide horrible service. Needing the service I went through what I wanted again and while I was told that the equipment would cost me $40 by Brian I was told this time that the equipment was going to be $80... But when I raised my voice I was told that oh... Well there is a 50% discount that we are now offering as a promotion!!! And I am sure I would have gotten that if I had not raised my voice!!! Anyone want to bet on that???

So now... After three days of trying to get what I wanted I think that I will get the equipment but where Brian told me that my bundle price would be $60 they now tell me that it will be $80 a month. Well... For now. I don't have time to search out a new provider but you can believe me now that during the next couple of weeks I will seek out A COMPANY THAT CARES ABOUT IT'S CUSTOMER AND I WILL SEEK OUT A COMPANY where the employees do not lie to you and they do what they say they will do!!!

The final draw was when I asked for a manager and I asked the manager what he could do for me to make up for the bad service that I have received and he basically told me to shove it!!! My reply was to tell him that I will speak with my bill fold... And cut him and his company from my bill box and perhaps it is time that I warn others by putting up a sign in my yard!!! CLEARWIRE USERS. BEWARE..

You are probably better paying a little more somewhere else!!! Than doing what i did going with clearwire!!!

Company: ClearWire
Country: USA
State: Washington
City: Vancouver
Site: clearwire.com

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