Clearwire
Matthew at Clearwire in Burlington

I went to Clearwire and dealt with the manager, Matthew. He told me if I had any problems to call him. After I got home I needed help so I called him. His response was he would call me back in 10 min. After waiting 30 min I called him back and was put through to voicemail, which was full. I got a 3rd party involved who helped me with my problem, never hearing from the "manager". When service was set up I was quoted $34.99 tax and he needed my credit card to set account up. Was assured my card would not be billed after this initial setup. The service was very slow and I kept getting kicked out, but figured for the price it would be fine.

I waited for a bill and didn't receive one but at the first of the month my account was billed. No warning, no bill, and no e-mail. I called clearwire and spent 2 hours on the phone. I was finally told that I would have to wait 3 days to find out if they would refund my account. After waiting the 3 days and the money still not credited I called back and was told my request was denied. I was not allowed to speak to said department. My credit card was still active on the account even after being dissatisfied with the company 3 days previously and telling them I did not want the service. I was then transferred and left on hold for 7 minutes. My call was then picked up and answered and hung up on.

This company seemed shady from the beginning and now I wish I would have followed my gut. The "manager" Matthew seemed dirty and lazy from the beginning and never even got up from his chair. I paid $170 for the initial setup and now it is costing me another $150 for overdraft fees and the $49.99 that they refuse to credit. I am very dissatisfied with this company and feel I have been ripped off. Do not get Clearwire unless you have money laying around that you would like to throw out the window.

Company: Clearwire
Country: USA
State: North Carolina
City: Burlington
Address: Huffman Mill Rd Burlington NC

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