ClearWire
Unethical sales and unreliable connection!

I spoke with the Clearwire sales person in April. I specifically asked if Clearwire's quality of service had been improved to the point I could use Vonage (VOIP). She assured me "all the kinks with working with Vonage" were worked out and I could cancel if its not working during the initial 2 weeks. I also asked for the shortest possible contract since I didn't want a 1 year commitment since I had heard bad stories about Clearwire from others in the area.

My complaint is that Clearwire was never reliable enough to use my Vonage phone but technicians and sales representatives were always willing to "work with me" to address the issue. However, I realized (well after 2 week trial period) the technicians and phone representatives were probably well trained on what to say to keep customers from cancelling... Mainly the tactic is to keep you hanging by promising better service by adjusting the ports and settings for the modem. They will do this for as many months as you keep trying to get it working but in essence, there are only a few real things they can do. The bottom line is the service was so unreliable I could only use it to check email and web browsing. I had to get another internet service to use my phone. Clearwire cancelation specialists tell me there is a $220 cancellation fee (somehow they had signed me up for a 2 year contract when I wanted the shortest one). I know what Clearwire did/does is unethical but it also seems it must be illegal. Time will tell if they get what they deserve.

Company: ClearWire
Country: USA

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