T-Mobile
Billing

I have been a loyal customer for T-mobile since 2007 and it seems like they keep getting worse every time they slap all these unknown charges and make your paper bill look like it is in a foreign language I have upgraded my phone and everything was fine until my new phone was sent to me and I had a second line on it I did not ask for a second line. I called customer service to inform them they told me to send the phone back and reorder the phone so within the next 24 hrs that’s what I did exactly after a week later I had to call them and wait for hrs to get to another rep and they so called canceled the second line and I reordered my phone to the original phone line at the time the phone was on sale and I was available for the upgrade the rep he was great so I thought he said he will charge me $149.99. For the phone The next billing cycle my phone bill was over $ 400.00 dollars they have charged me for the extra phone line and charged me for unused usage charges for that second phone line and told me I should pay for it and there was nothing I can do about it I did not understand what I have been charged it’s sad that it’s a communication company that all employees there do Not have communication I keep getting bounced to another rep every time they make you hold for hours until your phone dies and hangs up on them because that’s what they want you to do this company is awful.

Company: T-Mobile
Country: USA
State: Massachusetts
City: Boston

  <     >